Marketo Sucks Customer Reviews and Feedback
Marketo, Inc. is an American software company, headquartered in San Mateo, California. Marketo develops and sells marketing automation software for account-based marketing and other marketing services and products including SEO and content creation. Marketo supports large enterprises to fast-growing small businesses across a variety of industries from technology to higher education. In 2018, Marketo was purchased by Adobe Inc.
Aaron BrooksAugust wrote this about Marketo on "Ventureharbour" in August 2020:
"Marketo has never been an affordable option but prices have increased rapidly over the years – and the company isn’t particularly transparent about the full cost of its platform."
ACCOUNT EXECUTIVE (Former Employee) says"Marketos culture is based on fear and micro managing. They put their employees last. Marketo does not have a positive moral, and the turn over is non stop."
Senior Technical Project Manager (Current Employee) says"This company is going downhill really really fast. All the management wants to do is get bought by somebody really soon. Everyone is super stressed, over worked and folks are leaving in drove. If you are smart, just leave as quickly as possible.We’re sorry to see that you didn’t have a positive experience on our team in San Mateo, CA. We reassure you that we are doing our best to accommodate our employees at all levels as we continue to grow as a company."
Principal User Experience Designer (Former Employee) says"Too cowboy and too much personality versus professionalism. One day we were working on one thing and the next day a completely different direction.Some great peopleSome terrible, unprofessional folks"
Customer Account Manager (Former Employee) says"Recruiters will over sell and over promise positions in order to get people in the door. You will learn very quickly whatever was said, is wrong. The management is horrible and the culture is even worse. If you like to be treated like an adult, not the place for you. Everyone is micromanaged, there is no communication, expectations are not expressed and impossible to obtain (read: "you'll never make your OTE") and they DO NOT care if you have a family.Decent Christmas Party?Management, location, work life balance, comp plans"
PM (Former Employee) says"Employees leaving in droves after only being there for a few months. Recruiters promise tons of benefits, and none end up being true. The San Mateo office is threatened by the new offices leading to information hoarding, making it hard to do your job. Management is clueless and in their senior roles because they have been there the longest. Lack of procedure is rampant. If you’re entry level, it’s a decent fit, but if you have been in the industry, the incompetency and lack of skill is apparent and frustrating.Entry level employment, foodSiloed, passive aggressive behavior, lack of directionWe appreciate you sharing your perspective. We are sorry to hear Marketo was not a fit for you. We have read your feedback regarding management and benefits and will share your comments with the appropriate teams. We wish you the best in your future endeavors."
Senior Business Analyst (Current Employee) says"Since they were bought out the turnover has been incredible, no knowledge of procedures and management is too weak to step on and recognize/resolve the gaps. Results in a "take that hill" mentality around there which is frustrating and disheartening for new employees. They get fed a bill of goods about the great company, culture and future that they're buying into, but the reality is that it's quite the opposite and the holding company, Vista, is just propping this place up as fast as possible, posturing for a sale. New staff is just window dressing or staging artifacts to sell. Meanwhile benefits are being pared down, and I have serious doubts about that promised "bonus payout". Very top heavy and hierarchical, with information about what impacts us kept very close to their vest, creating a culture of mistrust and anxiety. Not quite how it was advertised. Typical these days.Some food, lot's of rah rah.All optics, not much substance.We understand change can be difficult. We appreciate your feedback and we encourage you to talk with your manager and/or HR so we can partner to address your concerns. We assure you that we are doing our best to accommodate our employees at all levels as we continue to grow as a company."
na (Former Employee) says"Run like they will be selling the company soon. No career path. Little care for employees future. Hire junior level people to cut salary costs."
Project Manager (Former Employee) says"Avoid Marketo like the plague if you are considering a remote position. Management is toxic and coworkers are uncommunicative.NothingToxic work environment and no sense of collaboration from team."
Sales and Business Development Representative (Former Employee) says"A typical day at work involved cold-calling/emailing for the duration of the work day. Account Executives discouraged SDRs from prospecting outside and also was not given all the technology to be successful in the role. The workplace culture was cut-throat and most people see the position as a temporary stop before they move on to another company."
G&A (Current Employee) says"People are leaving left and right. That is demoralizing for new and long term employees. Work life balance is impossible to maintain while being short staffed, not to mention the knowledge base is gone making it very difficult to 'learn' the business. It's hard to speak to the quality of management because everyone is new. The company tries to keep the culture friendly and light. There is lots of food, they have group events, it really depends on which department you land."
Sr. Program Manager - Global Sales Enablement (Current Employee) says"I normally have a 10-12 hour working day, and I have to commute ~1 hour each way. In addition much of my time is spent in meetings trying desperately to understand what is going on and what the direction of the company is. There has been a complete reshuffle of the entire eStaff in the past 6 months, with no signs of stopping. This makes for a scary work environment"
Manager (Current Employee) says"Jobs which are now in the bay area will be moving outside the state to an area where salary and cost of living is much lower to improve the bottom lineThe intelligent, dedicated, and amazing peopleMoving jobs out of bay area"
Engineering (Current Employee) says"Many talented people who are working very hard. Many people left after the acquisition by Vista and culture changed. Vista brought some weird rules when it comes to hiring.Thanks for your insight. We appreciate our hard working team members and are glad to see you recognize their hard work as well. Change and growth can be challenging, but we value the feedback of how it impacts our people. Our doors are always open to listen."
Tech Lead, Elite Team (Current Employee) says"The company has been really good to me. I hate giving it such a low rating, but this last year has been hard. Essentially the San Mateo Headquarters are being left to dry up on the vine for the Support Organization. I need to move on. The culture has changed as employee's have moved on and it my time to explore the market and see if there is another place for me to land."
QA Automation Engineer Intern (Former Employee) says"Micromanaging daily jobs and asking for statuses at the end of the day. Procrastinate in replying to client calls and response to their issues. Very good start up culture."
ilja says"Well, time flies but Marketo is the same=)
% years ago I've joined an IT vendor who used it. There were some pros and cons but overall quality of service and available features were more than good. Actually it was a blast at those years.
Now I've joined another company and they implemented Marketo.
From this point (I worked with salesforce, hubspot, optimove, exponea and many other well known vendors and main challengers) I could say that they lost their track: same uncomfortable UI, lots of problems, non responsive support and really sloooow scripts.
Maybe Adobe decided to cannibalize their clients after acquisition but my advice if you're thinking to onboard it - skip to any of challengers.
Good: database structure, pricing.
Bad: UI, LP editor, old tech, annoying support, no options to skip a contract"